faqs
Frequently Asked Questions
faqs
We are very proud to have been approved by both AvMA and APIL to be included on their acclaimed and dedicated database of medical experts for our services.
Yes – whether you would like to become completely paperless or just more paper-light we have several options. We appreciate the benefits of electronic records but also understand that some solicitors, experts and barristers still prefer to work with hard copies.
With this in mind, we are happy to work with you on a case-by case basis to help find the best solution.
The MRC portal is an online platform that provides cloud-based record sharing – a workspace can be set up to allow the documents to be uploaded securely. We can also accept records that have been uploaded to your own online portal. Reasonable printing charges apply.
Yes we can – we are able to provide searchable PDFs on request and share these with you securely using the MRC portal.
We are happy to do this for all of your cases or on a case by case basis if you prefer.
The hard copy records can then either be confidentially destroyed by MRC, or returned to you.
MRC is committed to protecting the personal information of claimants we work on behalf of, our solicitor clients and potential clients and our staff.
MRC maintains a robust information security management system designed to exemplify good practice in information security. We comply with the General Data Protection Regulations and our data security is accredited through the Government’s Cyber Essentials scheme. The MRC Portal operates with a service that is ISO27001, Cyber Essentials and PCIDSS certified and all data remains stored within UK Data Centres.
Records can either be uploaded electronically to the secure MRC client portal or to your own portal, from where we can then download and print.
Alternatively, you can email encrypted records to our operations team at operations@medicalrecordcollation.com
All records are acknowledged by email on receipt.
If you wish to send hard copy records we can receive them by DX, Royal Mail or your preferred courier service.
We do offered deferred payment.
Please contact us if you would like to know more about the terms and conditions.
Our service is tailored to your particular needs, which we appreciate may vary on a case by case basis.
We are very happy to discuss the case with you and help provide the most cost effective option.
Yes – our team are adept at working with estimates and are happy to work closely with you to determine the best way to proceed according to your budget.
We can provide you with an estimate either in advance of the records being sent out or once we have received them.
Please call us on 0161 928 1636 or email us at operations@medicalrecordcollation.com for further information.
Yes. There is legal precedent that stipulates our costs are able to be recovered without a problem:
Smith Graham considered the fees of an enquiry agent which were claimed at an enhanced fee earner’s hourly rate rather than at the invoiced amount as a disbursement. LJ Hallett determined that if the work done was appropriate for a fee earner to carry out, then this would be chargeable at an hourly rate.
We always return the case by the date agreed with you on receipt of the records as we understand you are likely to then have time critical appointments arranged.
Our standard turnaround time for sorting, paginating and indexing (collation) only is 14-21 days.
For collation and a chronology the standard turnaround time is 21-28 days.
We can return urgent cases quicker than this, usually arranged on a case by case basis and we always advise you contact us first to ensure we can meet your required deadline.
Yes, usually – it is always better to call us in advance of sending out the records so we can make the appropriate plans to deal with the case as efficiently as possible once it arrives.
We charge a 25% uplift for cases turned around in 10 working days or less – we have had to introduce this in order to be fair to all our clients.
We have a team of experienced nurses and medical clerical staff who have all been trained to produce records collated to the same consistently high standard.
Our team consists of experienced nurses, midwives, dentists and doctors, most of whom have been carrying out medico-legal work for many years.
We assign the case to the most relevant person within our team to ensure the very best clinical insight. It also means they work more efficiently which means costs are kept to a minimum.
Please see the Specialisms page for details of the huge range of expert clinical knowledge.
Our team cover over 70 different medical specialisms so we can ensure your case is assigned to the most appropriate person.
Please refer to our Specialisms page.
Yes – we are always happy to help over the phone with any questions you may have about a specific case we are working on for you.
However, if you feel that you and your team would benefit from further insight into the medical records from a clinical/nursing perspective you may be interested in one of our training sessions.
Please see our Training Your Team page for more details or call us on 0161 928 1636 for further information.
On completion of the case a secure link will be emailed to you, taking you to a client folder on our portal. From here you can download the electronic copies of the paginated medical records, index, chronology and memo. They can also be forward shared at your discretion.
The portal is certified to ISO27001, Cyber Essentials and PCIDSS standards.
If you require any hard copy records back, they are returned using a tracked courier service.
We are happy to do this for you.
The additional records are paginated to run on from the end of the previously paginated records. They will be clearly detailed on the index by use of a different colour font.
The additional records can then be scanned as an update to the previously scanned records avoiding the need to scan all documents again.
If the additional records are from an entirely new source/s we do not need the original files returning.
However, if they are updates from previously paginated source/s and there is an overlap in dates, it is best to return the relevant records so we can check and remove any duplicates from the newly disclosed records.
Please note that you only need to send the records from the sources being updated.
Contact us for more information:
I have been involved in personal injury work for at least 20 years, and have to say that the service you have provided to me in gathering, collating, organising, paginating and distributing the near 8000 pages of notes and records in my brain injury case has been phenomenal. You have performed this work exceptionally thoroughly and professionally. It has achieved a permanent resource to enable the matter to now proceed to the instruction of all relevant experts with ease and confidence. Thank you so much to you and all of your team of very keen and eager helpers to have put this whole package together. I will have no hesitation in either using you again, or recommending you to others.
Sefton Kwasnik Solicitor & Director, Ozon Law