Please be assured that we are open and fully available to work on both your existing cases and any new instructions.

Medical Record Collation remain firmly committed to delivering our services to the highest possible standard, without putting the health and wellbeing of our colleagues, clients or suppliers at risk. At this time of ongoing uncertainty over the COVID-19 pandemic, we understand the importance of providing assurances that we have the right procedures in place to ensure the safe continuation of business.

Instructions
Our office is open between 0900 and 1700, however we only have one member of the team in at any one time so please bear with us. If you call and the phone isn’t answered straightaway please leave a voicemail, and Nicola or Helen will get back to you as soon as they can.

MRC are currently hosting the Altrincham 2 DX Hub so any parcels will be delivered directly to our office. We can accept Royal Mail and courier deliveries between normal office hours.

Completed cases
Nicola will contact you individually about your completed cases, and arrange delivery with you, to ensure that there will be someone at your office to accept returned cases. We are aware that a lot of our clients are working from home, and are very happy to send completed work to your home; we just need your written permission to do that.

Please also bear in mind that we can scan any case and then upload it to our secure portal. This ensures the records can be reviewed by different people in different places, even at the same time.

Invoices
Finally, I would like to add that if you don’t already pay our invoices via BACs then it would assist us greatly if you could do so in the future. Please contact Linda on finance@medicalrecordcollation.com if you have any questions, and also for our bank details.

We will continue to monitor developments provided by the Government and Public Health England, review our practice accordingly and provide further updates as necessary.

We wish you and your families the very best and look forward to returning to some sort of normality before too long.