Medical Record Collation are firmly committed to delivering our services to the highest possible standard, without putting the health and wellbeing of our colleagues, clients or suppliers at risk. At this time of ongoing uncertainty over the COVID-19 pandemic, we understand the importance of providing assurances that we have the right procedures in place to ensure the safe continuation of business.
As things stand we are still open, working and busy – we hope this will be the case for the next few weeks at least. We currently have one team member in the office between 0900 and 1200 to receive records and send them out. This could change if sickness becomes an issue, but this is the plan for now. We currently have some staff who are self-isolating and all other possible staff are working at home. However, please do call before sending in records, just to check there will be someone here to receive them, and please ensure they arrive in the morning.
All cases currently with us will be delayed by approximately 2 weeks. We will contact you individually about your cases, and arrange delivery with you, to ensure that there will be someone at your office to accept returned cases.
Our phones are on divert to our home workers, but they are online and ready to assist you. For your information, our phones will ring twice, then there will be a brief pause, and then the phone will ring again. Please don’t hang up!
We are aware that a lot of our clients are working from home. We are very happy to send completed work to your home; we just need your written permission to do that. Please also bear in mind that we can scan any case and then upload it to our secure portal. This ensures the records can be reviewed by different people in different places, even at the same time.
Finally, I would like to add that if you don’t already pay our invoices via BACs then it would assist us greatly if you could do so in the future. Please contact Linda on firstname.lastname@example.org if you have any questions, and also for our bank details.
We will continue to monitor developments provided by the Government and Public Health England, review our practice accordingly and provide further updates as necessary.
We wish you and your families the very best and look forward to returning to some sort of normality before too long.