The MRC Way

I have been involved in personal injury work for at least 20 years, and have to say that the service you have provided to me in gathering, collating, organising, paginating and distributing the near 8000 pages of notes and records in my brain injury case has been phenomenal. You have performed this work exceptionally thoroughly and professionally. It has achieved a permanent resource to enable the matter to now proceed to the instruction of all relevant experts with ease and confidence. Thank you so much to you and all of your team of very keen and eager helpers to have put this whole package together. I will have no hesitation in either using you again, or recommending you to others.

I have deliberately not repeated the chronology in detail as this has been done very comprehensively in the chronology you have provided and I didn’t feel it would add to my report…. My final comment relates to the 7 files of paginated notes that accompanied this case. In over 10 years of medicolegal practice I have never seen such a well organised set of notes! Whether this was your firm or Huddersfield I don’t know but whoever did it deserves hearty congratulations. It certainly saved me hours.

MRC are a very approachable organisation to work with. From the initial call, collection and return of the records the experiences is a very pleasant one. The records are delivered on time, well ordered and experts have expressed their thanks to us for such easy to follow and well-presented documents. No task is too much even when having to print the records from disk and producing 23 lever arch files of records! MRC are quick and good value for money and will provide a cost estimate should you require one for insurance purposes. I would have no hesitation in recommending MRC’s services. Toby the dog is lovely too!

MRC are leaders in their field, providing a quality and reliable service. Medical records are always returned within agreed timescales and collated and paginated to a consistently high standard. MRC provide flexible terms at reasonable rates. I would not hesitate to recommend their service to other clinical negligence practitioners.

I just wanted to drop you a quick e-mail to say thank you… for all your amazing work since the lockdown in March. I thought your service was seamless during lockdown. Personally I found that there was no impact to my case load the records were paginated in a timely manner with your usual high standards. I am also grateful that when I was working remotely you arranged to have it delivered to my home office.

I got the opportunity this morning of reviewing what you have sent back to me. My goodness! You have done an extraordinary job! Sending the records to you is one of the best things I have ever done. Instead of having about two thousand sheets in no particular sequence, order or category, I have them all now neatly ordered, categorised and indexed so that instead of trying to find a needle in a haystack I can instantly locate any particular record. Even better, you have prepared a chronology and have made initial observations which are absolutely invaluable. Now, instead of having to send a mass of documentation to Counsel to trawl through and advise on for the purpose of selecting the relevant medical experts, with all the difficulty, delay and expense that would have entailed, I can just send the pages containing the contents and index, the chronology, the schedule of radiology and your observations and if counsel then wishes to see any particular records they can be instantly accessed and forwarded. You have done all this quickly and for a very reasonable fee. You can be very proud of the service you provide! It is outstanding. I am extremely grateful to you.

I would like to say how impressed we are with your service. This is the first time myself (and a lot of parties in the case) have used a collation service and it has made the case a lot easier to run and ensured all parties and experts are in the right place when it comes to the records! Thank you also for always responding to me and the other parties so quickly and efficiently.

I believe that in a case where a colleague is being investigated for potential negligence it is mandatory to examine every record and to reference it in the report. Unless the documents are sent in a format that enables me to do this I devote double the amount of time, much of it secretarial rather than professional. I thanked Gregsons Quality Solicitors who had sent me extensive documentation that had been sorted, indexed and paginated better than I had ever previously encountered. I understand that this had been done by Medical Record Collation Ltd.

Sally Gordon is absolutely excellent at what she does. She is able to bring forth calm from the storm. She is able to take the most complex medical bundles which may be out of order, incomplete, illegible and confusing and present them in such a way that even a lawyer can understand them! She not only knows, presents and interprets what is there, but she also tells me what is not there that should be, where else to look and what to look for. I wish she was involved in all cases which are record-heavy. It would certainly be easier for the advisers. I find Sally’s confidential briefing note, (which often accompanies her records) extremely valuable, concise and relevant – not words usually associated with experts in other disciplines!! If the case is in a mess, I know Sally can sort it out. I have recommended her to many others

Sally Gordon is absolutely excellent at what she does. She is able to bring forth calm from the storm. She is able to take the most complex medical bundles which may be out of order, incomplete, illegible and confusing and present them in such a way that even a lawyer can understand them! She not only knows, presents and interprets what is there, but she also tells me what is not there that should be, where else to look and what to look for. I wish she was involved in all cases which are record-heavy. It would certainly be easier for the advisers. I find Sally’s confidential briefing note, (which often accompanies her records) extremely valuable, concise and relevant – not words usually associated with experts in other disciplines!! If the case is in a mess, I know Sally can sort it out. I have recommended her to many others

Thank you for collating our client’s medical records and having accessed them via the link to your portal, we are delighted with the result. You have done a fantastic job in a very quick turnaround time and we would like to thank you wholeheartedly for your efforts.

I confirm that I and my Clinical Negligence Team at Jobling Gowler have used the services of Medical Record Collation since its inception in March 2008 and for several years prior to that, we regularly instructed Sally Gordon in her previous partnership. I have always been pleased with the quality of the chronologies prepared by Medical Record Collation. I am also impressed with their service in terms of keeping to agreed delivery times and I would have no hesitation in recommending their services to other Solicitors.

I just wanted to say that Gez who sorted the records has done an excellent job. The Memo she sent to me is extremely helpful raising a number of issues in addition to those I had already considered which I am now asking our Experts to comment on.